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NBA 2015-2016 Most Asked Questions:

Auto Renewal Refund

If you believe your NBA LEAGUE PASS subscription was incorrectly auto-renewed, please email nbasupport@neulion.com 

Opt Out of Auto Renewal
To opt out of auto renewal of NBA LEAGUE PASS for future seasons, please email nbasupport@neulion.com 

Locked Account
If you are locked out of your NBA account, please click the 'Forgot Password' link in the login tab, enter your NBA LEAGUE PASS username and click 'Send Password'.

Cancel NBA LEAGUE PASS
To cancel your NBA LEAGUE PASS subscription, please email nbasupport@neulion.com  with your cancellation request.

Can't log in to watch.nba.com
If you are having trouble logging in at http://watch.nba.com, please clear your web browser cache/cookies, open an alternate web browser window or try 'incognito' or 'private' browser mode, and try again. For complete steps on how to clear cache/cookies, click here.

Mobile purchase not appearing
Did you purchase a subscription through the mobile application? In order to enable access on other devices, you need to tie or sync your mobile purchase to your NBA account. On your device that you made the purchase, first go to MORE--> Settings --> My Packages and click RESTORE TRANSACTION, this will restore your in-app purchase. Then to link your NBA account or 'create an account' by clicking on the MORE --> Settings --> MY PROFILE --> GET STARTED and you will be able to put in the information from there. 

I recently purchased NBA LEAGUE PASS via Eurosport and am having trouble
To view the full list of availability for Eurosport, click here, to find out what content should be available to you, click here.


Currently, we offer NBA LEAGUE PASS* and NBA LEAGUE PASS Premium**.

With NBA LEAGUE PASS, you get instant live and on-demand HD access to all games played during the NBA regular season, playoffs, Finals, All Star Weekend, and most of the preseason. Additionally, all games previously played during the current and prior NBA season will be at your fingertips through our game archive*.

NBA LEAGUE PASS Premium brings you additional, exclusive features including a Home/Away announcer option, NBA Video Vault containing NBA original programming and documentaries,** and unlimited access to the 24-hour channel NBA TV Live.

*NBA LEAGUE PASS is available globally with the exceptions of:

  • China
  • Democratic Republic of Congo
  • Cote D'Ivoire
  • Cuba
  • Guam
  • Iran
  • Iraq
  • Lebanon
  • Liberia
  • Libyan Arab Jamahiriya
  • Myanmar
  • North Korea
  • Puerto Rico
  • Somalia
  • Sudan
  • Syrian Arab Republic
  • U.S. Minor Outlying Islands
  • U.S. Virgin Islands
  • United States
  • U.S. Minor Outlying Islands
  • Zimbabwe

** NBA LEAGUE PASS Premium package is available globally with the exceptions of:

  • China
  • Democratic Republic of Congo
  • Cote D'Ivoire
  • Cuba
  • Guam
  • Iran
  • Iraq
  • Lebanon
  • Liberia
  • Libyan Arab Jamahiriya
  • Myanmar
  • North Korea
  • Puerto Rico
  • Somalia
  • Sudan
  • Syrian Arab Republic
  • U.S. Minor Outlying Islands
  • U.S. Virgin Islands
  • United States
  • U.S. Minor Outlying Islands
  • Zimbabwe