NBA League Pass 2016-2017 Most Asked Questions

 

How can I cancel my NBA LEAGUE PASS subscription?

To cancel your NBA LEAGUE PASS subscription, please email nbasupport@neulion.com with your cancellation request.

 

I am having trouble logging in on watch.nba.com. What should I do?

If you know your username and password and are still having trouble logging in at watch.nba.com, please clear your web browser cache/cookies, open an alternate web browser window or try 'incognito' or 'private' browser mode, and try again. For complete steps on how to clear cache/cookies, click here.

 

I forgot the password to my account. What should I do?

If you have forgotten your password please follow the steps below. 

Desktop

  1. Open watch.nba.com
  2. Click My Account located in the top right corner
  3. Click Sign In
  4. Click Forgot your Password
  5. Enter email address used to create your NBA account
  6. Check your inbox for an email to begin the password reset process. If you do not see the email, please check your spam folder
  7. Click the reset password link in the email
  8. Enter new password and click Update

iOS

  1. Open the NBA App
  2. Tap More located in the bottom right corner
  3. Tap Sign In
  4. Tap Forgot Password
  5. Enter email address used to create your NBA account
  6. Check your inbox for an email to begin the password reset process. If you do not see the email, please check your spam folder
  7. Click the reset password link in the email
  8. Enter new password and click Update

Android

  1. Open the NBA App
  2. Tap the hamburger menu located in the top left of the screen
  3. Tap Sign In
  4. Tap Forgot Password
  5. Type email address used to create your NBA account
  6. Check your inbox for an email to begin the password reset process. If you do not see the email, please check your spam folder
  7. Click the reset password link in the email
  8. Enter new password and click Update

 

I have an account but forgot my username. What should I do?

If you have an NBA account but have forgotten your username, please email nbasupport@neulion.com with your inquiry and provide any of the following information:

  • Email used to create NBA account 
  • Last 4 digits of Account number
  • Billing address

 

How does the auto renewal process work?

The pricing and packages for the 2016-17 NBA season are now available. Link to purchase NBA LEAGUE PASS here

Subscribers to LEAGUE PASS and LEAGUE PASS Premium during the 2015-16 season that have not opted out of auto renewal will be rolled into LEAGUE PASS for the 2016-17 season.

Subscribers to TEAM PASS during the 2015-16 season that have not opted out of auto renewal will be rolled into a TEAM PASS 2016-17 subscription on October 17.

 

How do I opt out of Free Trial?

If you have signed up for the NBA LEAGUE PASS free trial and do not wish to subscribe to NBA LEAGUE PASS for the 2016-17 season, sign in and cancel at the "My Packages" section of your NBA LEAGUE PASS account by Tuesday, November 1.

If you would like to opt out of auto renewal via email, please email nbarenewal@neulion.com

 

How do I access NBA LEAGUE PASS with Globe in the Philippines

Globe brings you all the action of the NBA in the Philippines. You can activate your NBA LEAGUE PASS with Globe by visiting global.nba.com/globe or www.globe.com.ph/nba.

To register with Globe, text your NBA PROMO CODE to 8080. This promo is available for postpaid and prepaid subscribers. Every LEAGUE PASS registration can be activated within 30 days.

If you have any issues with your NBA LEAGUE PASS Globe subscription, send an email to nba-globesupport@neulion.com

 

I purchased NBA LEAGUE PASS on Eurosport Player, but can't find the content. What do I do?

New subscription packages are available on Eurosport Player website and include access to Eurosport and NBA live and on-demand content. You can watch Eurosport content on Eurosport Player website and apps.


Once your payment is confirmed, a promo code that enables you to activate your NBA LEAGUE PASS subscription will be sent via email. Follow the instructions below to activate your NBA LEAGUE PASS:

  1. Go to the NBA Eurosport page
  2. Click "Redeem your code"
  3. Enter your code in the Promotion Code field on the left and click "Check"
  4. Log in to your account or create a new account 
  5. Your NBA LEAGUE PASS subscription is now active. Watch games live and on-demand at watch.nba.com