NBA League Pass Most Frequently Asked Questions

 

How can I purchase NBA LEAGUE PASS for the 2017-2018 season?

The pricing and packages for the 2017-18 NBA season are now available. You can view package features and subscribe to NBA LEAGUE PASS here.

 

I am having trouble watching video content. What should I do?

The NBA has recently moved to using an HTML5 Player. To view video content, please be sure that third party cookies are enabled by following the instuctions for your browser below.

Microsoft Edge
https://answers.microsoft.com/en-us/windows/forum/apps_windows_10-msedge/edge-how-do-i-enable-cookies/275b58e3-d741-4b21-8042-3059b1902d0e

Microsoft Internet Explorer
https://answers.microsoft.com/en-us/ie/forum/ie10-windows_8/how-to-enable-cookies-in-internet-explorer-10/9174d88f-c1dd-4395-bea4-69cc12c99619?auth=1

Safari
https://support.apple.com/kb/ph21411?locale=en_US

Mozilla Firefox
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Google Chrome
https://support.google.com/adsense/answer/35730?hl=en

Once you have enabled cookies, please clear your cookies and cache and restart the browser. 

 

I am having trouble logging in on watch.nba.com. What should I do?

Users are no longer be required to enter usernames to access their accounts – NBA accounts will be accessible by logging in with an email address, making it even easier to follow all of the exciting action this season. Going forward, account creation require an email address rather than a username. Please reach out to the NBA LEAGUE PASS support team if you have any questions.

If you know your email and password and are still having trouble logging in at watch.nba.com, please clear your web browser cache/cookies, open an alternate web browser window or try 'incognito' or 'private' browser mode, and try again. For complete steps on how to clear cache/cookies, click here.

 

The box scores will not load. What should I do?

We are aware of this issue and currently working to resolve it. We hope to have the box scores working shortly. Thank you for your patience.

 

I am getting a 505 error when I attempt to install the NBA app on Google Play. What should I do?

The Google play store 505 error can be solved by following the steps below:

Method 1: Clear Cache and Data of Google Play Store:

  • Go to Settings.
  • Click on Apps or Application Manager option.
  • Now, swipe right further to open All tab.
  • Now, scroll down and look for Google Play Store app. Click on it.
  • Here, you will see two buttons – 1. Clear Cache and 2. Clear Data. Click on them.


Method 2: Reconfigure your Google Account:

  • Go to Settings.
  • Click on Google option under Accounts Section.
  • Now, click on your Google account and select Remove Account option.
  • Now, restart your android phone and reconfigure your Google Account.


Method 3: Factory Reset your Android Phone

 

I forgot the password to my account. What should I do?

If you have forgotten your password please follow the steps below. 

Desktop

  1. Open watch.nba.com
  2. Click My Account located in the top right corner
  3. Click Sign In
  4. Click Forgot your Password
  5. Enter email address used to create your NBA account
  6. Check your inbox for an email to begin the password reset process. If you do not see the email, please check your spam folder
  7. Click the reset password link in the email
  8. Enter new password and click Update

iOS

  1. Open the NBA App
  2. Tap More located in the bottom right corner
  3. Tap Sign In
  4. Tap Forgot Password
  5. Enter email address used to create your NBA account
  6. Check your inbox for an email to begin the password reset process. If you do not see the email, please check your spam folder
  7. Click the reset password link in the email
  8. Enter new password and click Update

Android

  1. Open the NBA App
  2. Tap the hamburger menu located in the top left of the screen
  3. Tap Sign In
  4. Tap Forgot Password
  5. Type email address used to create your NBA account
  6. Check your inbox for an email to begin the password reset process. If you do not see the email, please check your spam folder
  7. Click the reset password link in the email
  8. Enter new password and click Update

 

I have an account but forgot my username / email. What should I do?

If you have an NBA account but have forgotten your username, please email nbasupport@neulion.com with your inquiry and provide any of the following information:

  • Email used to create NBA account 
  • Last 4 digits of Account number
  • Billing address

 

How can I cancel my NBA LEAGUE PASS subscription?

To cancel your NBA LEAGUE PASS subscription, please email nbasupport@neulion.com with your cancellation request.

 

How do I access NBA League Pass with AIS?

AIS has partnered with the NBA to bring its users all the best NBA action. You can activate your NBA League Pass with AIS by visiting www.ais.co.th/nba.

If you do not currently have an account with AIS, please visit www.ais.co.th/nba to subscribe.

If you have any issues with your NBA League Pass subscription through AIS, please contact support at NBAAISSupport@neulion.com.

 

What do I get with my NBA League Pass subscription through AIS?

Your NBA League Pass subscription through AIS provides you with access to all the best NBA games and highlights! Specifically, your subscription includes the following:

·         Access to the following League Pass packages:

  • League Pass (Annual/Monthly)

  • Day Pass

 

League Pass features* include

    • Live games – most pre-season, all regular season, Playoffs & Finals

    • Condensed Games – all regular season, Playoffs & Finals games (10-15 mins in length)

    • Rapid Replay – includes in-game highlights from all games

    • Classic games & Pop-up classic games

    • Current NBA TV Programming – select episodes & studio clips

    • Archive Programming (i.e. NBA Action, Inside Stuff)

*content availability may change on a season by season basis

  • Day Pass - Access to every live and on-demand nba game for a period of 24-hours, including playoffs and finals, as well as all star weekend.

 

What platforms can I use to access my NBA League Pass account through AIS?

Your NBA League Pass subscription through AIS is accessible on the following platforms:

  • iOS

  • Android

 

I am having trouble accessing my AIS account. What should I do?

For issues pertaining to your AIS account, contact the AIS support team at www.ais.co.th/nba.

For issues related to your NBA League Pass account through AIS, please contact NBA support at NBAAISSupport@neulion.com.