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Welcome to the NBA GAME TIME Customer Support page (Click here for the previous help page).

Please click on the links below for general assistance, Frequently Asked Questions and contact information.

To Contact NBA GAME TIME support via e-mail:
Computer: nbasupport@neulion.com
Mobile: nbamobilesupport@neulion.com

Most Common Questions

Account

Can I use my NBA All-Access login to access NBA GAME TIME?

I have an account but forgot my Password. What should I do?

I have an account but forgot my Username. What should I do?

Billing

Why is there a US dollar (USD) price listed for each package?

I have a promotion code. How do I apply that discount?

How do I access League Pass?

Technical

After I sign in and click on a game, I only get a spinning circle (or empty black screen or white screen). What should I do?

Will the viewing quality decrease if I am using other applications?

See All FAQs