If you are encountering technical issues that cannot be resolved with the information here, please contact NBA Customer Support here or via live chat.
When contacting Support please provide as much of following information as applicable as it helps expedite the support process.
- Device (e.g. iPad, Samsung Galaxy S7)
- Operating system (e.g. Windows Vista, Mac OSX)
- Web browser (e.g. Google Chrome, IE11)
- Physical location (City / State / Country)
- Internet connection
- Network type (e.g. home, office, campus)
- Service provider (e.g. Comcast, Time Warner)
- Type of service (e.g. Cable modem, DSL/ADSL, mobile air card)
- Wired or wireless
- Bandwidth download speed, which you can find here. Change location to New York as a baseline
- Firewall and security applications on the device (e.g. Avast, Norton)
- Any error messages you are receiving