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Additional Help

If you are encountering technical issues that cannot be resolved with the information here, please contact NBA Customer Support here, via Twitter @NBALPSupport, or via live chat.

When contacting Support please provide as much of following information as applicable as it helps expedite the support process.

  • Device (e.g. iPad, Samsung Galaxy S7)
  • Operating system (e.g. Windows Vista, Mac OSX)
  • Web browser (e.g. Google Chrome, IE11)
  • Physical location (City / State / Country)
  • Internet connection
    • Network type (e.g. home, office, campus)
    • Service provider (e.g. Comcast, Time Warner)
    • Type of service (e.g. Cable modem, DSL/ADSL, mobile air card)
    • Wired or wireless
    • Bandwidth download speed, which you can find here. Change location to New York as a baseline
  • Firewall and security applications on the device (e.g. Avast, Norton)
  • Any error messages you are receiving
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