If you are encountering technical issues that cannot be resolved with the information here, please contact NBA Customer Support here, via Twitter @NBALPSupport, or via live chat.
When contacting Support please provide as much of following information as applicable as it helps expedite the support process.
- Device (e.g. iPad, Samsung Galaxy S7)
- Operating system (e.g. Windows Vista, Mac OSX)
- Web browser (e.g. Google Chrome, IE11)
- Physical location (City / State / Country)
- Internet connection
- Network type (e.g. home, office, campus)
- Service provider (e.g. Comcast, Time Warner)
- Type of service (e.g. Cable modem, DSL/ADSL, mobile air card)
- Wired or wireless
- Bandwidth download speed, which you can find here. Change location to New York as a baseline
- Firewall and security applications on the device (e.g. Avast, Norton)
- Any error messages you are receiving