Adjusting the time settings on certain connected devices can help troubleshoot location issues.
Web:
On the web, users are unable to change the calendar time settings to their specific timezone. All times will be in Eastern Standard (EST).
Mobile:
Ensure location services are turned on within the phone settings for the app.
Roku:
- Go to the Home screen by pressing the Home button on your remote.
- Use the ‘Up’ and ‘Down’ buttons on the remote to go to ‘Settings’
- From ‘Settings’, go to ‘System’ and select ‘Time’
- Adjust the hour time format and time zone settings on your home screen clock.
Xbox One and Xbox X Series:
A mismatch in the Xbox One or Xbox X and your local time zone might prevent it from accessing any videos.
- From your Home screen, press the Xbox Guide button. Or, you may simply choose ‘Settings’ if it is visible on your home screen.
- Choose ‘Settings’
- Go to ‘System’ and select ‘Time’
- Go to ‘Time zone’
- Choose from the list of available time zones and your Xbox One and Xbox X will automatically update your date and time