Fans may encounter a 50019 error when attempting to watch content with NBA League Pass. This error can prevent live or on-demand content from loading or playing correctly. While the exact cause of the error can vary, many issues can be resolved by clearing your cache and cookies, updating the app, and refreshing your connection.
Troubleshooting Steps
If the error persists, follow the troubleshooting steps below to refresh your account connection and restore access to your content.
- Sign out of your NBA account and sign back in.
- Delete and reinstall the NBA App if you are using a mobile device, tablet, or connected TV.
- Clear your browser cache and cookies, and then start a new browser session if watching on NBA.com.
- Restart your device.
- If you’re connected via Wi‑Fi, restart your modem and router.
- If you’re using a mobile device, try switching between Wi‑Fi and mobile data to see if the issue persists.
- Wait a few minutes and try again, as temporary service interruptions can occasionally impact entitlement verification.
Still Seeing a 50019Error?
If you continue to receive a 50119 error after completing the troubleshooting steps above, please contact our support team here.
To help us investigate the issue more quickly, please include:
- The content you are attempting to watch.
- Whether the issue occurs on live games, replays, or all content.
- The email address associated with your NBA account.
- Your device type and operating system.
- The NBA App version or browser version you are using.
- Your country and state/province.
- A screenshot of the error message, if available.
- Confirmation that you have already attempted the troubleshooting steps outlined above.
Providing these details with your support request will help our team identify the cause of the error and assist you more efficiently.