If your video won’t play on NBA.com or the NBA App, most playback issues can be fixed with a few simple steps. Whether you’re seeing an error message, experiencing buffering, or the stream won’t load, this guide will help you troubleshoot the most common causes and get you back to watching your game as soon as possible. If the steps below do not help resolve your issue, please reach out to our team to describe your experience so that we can assist you.
NBA.com
- Please be sure that third-party cookies are enabled by following the links to instructions for your browser below.
- Once you have enabled cookies, please clear your cookies and cache and restart the browser. If you need instructions on clearing your cache, please click here.
- Try a different browser to rule out any potential browser issues
- If viewing on WiFi, try resetting your network by unplugging your modem or router, waiting 1-2 minutes, and plugging it back in.
NBA App on Mobile, Tablets, Smart TVs, and Connected Devices
- Delete the NBA app
- Power off your device, wait 1-2 minutes, and turn your device back on
- Reinstall the NBA app from your device's app store
- If viewing on WiFi, try resetting your network by unplugging your modem or router, waiting 1-2 minutes, and plugging it back in.
- Clear your cache and/or data on mobile by following the instructions below
Clear Cache on iOS
- On your device’s home screen, tap Settings
- Go to your device’s Apps or Application Manager.
- Under the Downloaded tab, tap the NBA App
- Under App info, tap Clear Cache
*In iOS version 11, the cache and data are automatically deleted from the device once the app is closed.
Clear Cache on Android
- On your device’s home screen, tap Settings
- Tap Storage
*If your android runs on Android Oreo or earlier, open App Manager settings page - Tap Other Apps
- Find and tap NBA: Live Games and Scores
- Tap Clear Cache and Clear Data.
If you are still having issues after the above steps, please reach out to our support team here with details on your troubleshooting steps.