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7027 Error When Watching League Pass

Updated

Fans may encounter a 7027 error when attempting to watch content with NBA League Pass. This error typically indicates that our systems have detected a VPN, proxy, or other network configuration that may be masking your location. Because NBA League Pass availability and content rights can vary by region, VPNs and proxies are not supported and may prevent content from loading properly.

In some cases, you may continue to see this error even after disabling your VPN or proxy. This can happen if your device, browser, network, security software, or internet service provider is still routing traffic through a service that obscures your location. Additionally, some privacy-focused browsers, DNS services, mobile network features, and corporate or public Wi-Fi networks can sometimes trigger this error.

If you are receiving a 7027 error, first ensure that any VPN, proxy, private relay, or similar service has been completely disabled. If the issue persists, follow the troubleshooting steps below to help refresh your connection and verify your location.

 

Clearing Cache

  1. Clear your web browser cache and cookies. You can find instructions for how to clear your cache on your browser here. 
  2. After you clear your cache, close all web browser windows and then relaunch your web browser.
  3. If the issue continues, try a different browser (such as Chrome or Firefox) to rule out a browser‑specific issue.

Restart Your Network

  1. If you’re connected via Wi‑Fi, restart your modem and router. 
  2. If you’re using a mobile device, try switching between Wi‑Fi and mobile data to see if the issue persists.

Test Another Platform 

Try accessing your subscription on a different device, browser, or app. This can help determine whether the issue is specific to a single platform or device.
 

Mac Users: Turn off Private Relay 

If you’re using Safari on a Mac, Private Relay can trigger error 7027 because it masks your IP address (similar to a VPN). To turn off Private Relay:
  1. Select Apple Menu > System Settings
  2. Click your name at the top of the sidebar
  3. Select iCloud
  4. Choose Private Relay
  5. Turn Private Relay off
  6. Click Done and relaunch your browser

 

Additional Help

If you are still encountering the 7027 error after completing the steps above, please reach out to our support team here with the following information

  1. Whether you are using Home, Work, Public, or School WiFi
  2. Your public IP address, which can be found by visiting www.whatismyip.com
  3. Your city, state, and zip / postal code
  4. The device model(s) where the issue occurs
  5. Whether the issue happens on mobile data instead of WiFi
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